1. Return Eligibility for Medicines

Due to quality assurance and strict safety regulations, pharmaceutical products can only be returned if they satisfy one or more of the following conditions:

• The product delivered is expired or near-expiry (less than 3 months remaining).
• The medicine packaging is damaged, punctured, or leaked during transit.
• The item delivered does not match the product listed in your order details.

Non-Returnable Items: Open bottles, temperature-sensitive cold chain products (such as insulin vials), and generic alternatives accepted by the patient at the time of delivery confirmation are strictly non-returnable.

2. Request Period

Return requests must be raised within **7 days** from the date of order delivery. Any requests submitted after the 7-day period will not be eligible for returns, replacements, or refunds.

3. How to Initiate a Return

To initiate a return or replacement request:

• Go to the **My Orders** section inside the Reliever Healthcare Mobile App.
• Select the order and upload photos of the damaged packaging or incorrect medicine.
• Our helpline support will verify the photos and schedule a pick-up through our logistics partner.

4. Refund Verification & Processing

Once the returned product is received at our logistics hub, it undergoes a quality check. Approved refunds are processed back to your original payment method (Credit/Debit Card, UPI, Netbanking) or credited to your Reliever App Wallet within **5 to 7 working days**. Cash on Delivery (COD) refunds will be processed via bank transfer.

5. Order Cancellation

Orders can be cancelled free of charge prior to packaging and dispatch by our franchise partner pharmacy. If the order has already left the dispensary hub, cancellation is not possible, and delivery fees will apply.